The rules and responsibilities that apply when you use AfyaChain

1. Platform Role

Afyachain is an online marketplace that connects buyers with independent third-party vendors. Afyachain does not own, control, or supply any products listed on the platform.

2. User Accounts

Users may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials and all activities conducted under your account.

3. Vendor Responsibility

Vendors are solely responsible for:

• Product listings and descriptions.
• Pricing and availability.
• Order fulfillment and delivery.
• Compliance with applicable laws and regulations.
• Any claims they make about their products or services.

4. Orders and Payments

All purchases made through Afyachain are transactions between the buyer and the vendor. Afyachain facilitates secure payment processing and order tracking but is not responsible for fulfillment.

5. Disputes and Resolution

In the event of disputes:

• Users should first engage the vendor directly through the platform.
• Afyachain may assist by providing tracking, communication tools, and escalation mechanisms.
• Afyachain does not guarantee dispute resolution outcomes and is not liable for vendor failures.

6. Limitation of Liability

To the maximum extent permitted by law, Afyachain shall not be liable for:

• Failure of vendors to fulfill orders.
• Product defects, delays, or misrepresentations.
• Any direct, indirect, incidental, or consequential damages.
• Losses arising from use of the platform at your own risk.

7. Prohibited Use

Users agree not to:

• Engage in fraudulent or illegal activities.
• Misuse the platform or interfere with its operation.
• Submit false or misleading information.

8. Platform Availability

Afyachain does not guarantee uninterrupted or error-free access to the platform and may suspend or modify services at any time without prior notice.

9. Termination

Afyachain reserves the right to suspend or terminate user accounts that violate these terms or engage in harmful conduct.

10. Changes to Terms

Afyachain may update these Terms of Service at any time. Continued use of the platform constitutes acceptance of any changes.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Kenya.

12. Contact Information

For questions or support related to these Terms of Service, please contact AfyaChain using the details below.